The Balancing Act of Life, Family & Sales; The Law of 8’s

The Balancing Act of  Life, Family & Sales; The Law of 8’s.

Have you ever wanted to be the salesperson, employee, business owner, or just plain top producer for your company and in your market? Of course, we all do.

Have you ever wanted to be the best spouse, dad/mom, family member and friend? I bet the answer is yes, why wouldn’t you?

Have you ever wanted to live a life full of meaning? When I say meaning, I’m talking about an adventurous life of travel, expeditions, charity, volunteering and straight up living a 10X life?

So tell me this how can you be that top-producer who works long hours, is always available to their clients, staff, and management, who is 100% present in the life of their kids, spouse, family and friends and is still living a life comparable to that “Dos Equis Guy?’

I’ve tried it, and I can tell you it’s impossible to sustain for very long. Yes you can be the 10X salesperson and employee, but you’ll probably be a 4X parent, spouse and friend. Sure you can live a life that’s a 10X adventure, but you’ll probably be a 5X employee, boss or Value to your customers. The point is you can’t be everything to everyone, and wherever you dominate in your life, you will lack in other parts. There are only 168 hours in a week and chances are you’re sleeping 1/3rd of those hours.

There was a book written from a martial arts legend about living a life of 8’s. We all know 8’s are a B as far as a grade. Well I’m sure you want to get straight A’s, right? Well try and sustain straight A’s through your whole life between family, work and in the quality and enjoyment of life…

The Law of 8’s In Life

So we all want to live a life full of adventure, prosperity, acceptance and meaning. I’m here to tell you we all deserve that. The life we live is the life we set up for ourselves. Yes we will all face setbacks, challenges, opposition and disappointments. The fact is we can control how we let these affect us and our attitude. We want to give 80% in all of our efforts and everything we do in life, that’s the law of 8’s. When we half heartedly apply ourselves we are only going to put in and get out 50%. When we give 100% ultimately, eventually we will end up lacking somewhere else.

In life we need to balance our time, our energy and our focus on the things that matter most to us, so we don’t lose focus on the things that are important to us. Life is a balancing act; a tight rope per say and the higher you are, the more you have going on, the more complicated the balancing act. Remember to delegate your time accordingly, so you don’t lose your balance.

The Law of 8’s With Family

Now believe me when I tell you, I have been on both sides of this spectrum. I have had where I worked 60 hours a week selling cars, as well as another 20 hours a week training and coaching. I have lived six miles from work, and I have lived nearly 2,000 miles from work. I have been gone from home 27 days in a month, and I mean in different states and I have been home for weeks straight at a time. I can tell you it’s a balancing act that is tough on everyone involved.

Going from one extreme to another, I went from a 10X husband and dad, being there in my family’s presence, activities and routines. I then flipped the switch and was a 2X presence in my family’s life, sneaking in phone calls and FaceTime when my schedule and time zones permitted. This is not fun for me, nor my family and creates no schedule or stable process for family life. Yes, daddy’s got to make some money, but don’t live a life chasing money to have things you don’t have the time or energy to use.

Now I admit depending on what you do for work; if you travel, work odd hours, or any variance from the 9-5 schedule it’s tough to balance it all out. That’s why you have to put your priorities in order and keep your focus on The Law of 8’s. Always striving to delegate your time, energy and presence on what matters.

“The best gift you can give your children is your time and attention”

The Law of 8’s In Sales, Work & Career

The best way to give your family a comfortable life, is by making a good living. If your like most people, you want to give your children “More than you had growing up.” If this is the case, congratulations your a good parent. Yes, yes I know it takes going the extra-mile and do the things others won’t to make that life you so desire for your family happen. I agree, once again it boils down to balance…

Balance your schedule around your kids activities the very best you can. Balance your schedule around important dates that will be enjoyed and cherished as a family. Balance travel for work and family at opportune times. Balance your sanity and the feeling of those who love you; your family, with the balance of those who depend on you; clients, employees, team members or employers.

Balance, Balance, Balance

I know it is impossible to make things perfect, I know this, I’ve tried. The fact of the matter is when you focus to be an 8X spouse, and 8X parent, an 8X friend, an 8X boss, and 8X employee, it makes it easier to walk that tight rope. Now don’t get me wrong sometimes we need to take the inactive to be that 10X salesperson , stay late, go in early and work our day off, sometimes we need to be that 10X parent and take a busy day off when our kids sick, sometimes we need to be that 10X friend and fly across the country on the busiest week of our career to go to our best friends parents funeral.

I tell you this, if you shoot for a 10X life you will be lacking eventually in another area of life. If you shoot for a 8X life you will be balanced and less stressed out. The good news is when you need that 10X, you will have the energy, confidence and all the tools to 10X every situation in Life, Family and Sales.

The Choice is Yours.

“Conquer What You Chase”IMG_1611

Another motivational blogpost written by Noel Walsh CEO of NW&A “Conquer What You Chase” Sales Training.

“You don’t know what it’s going to be, and that’s a beautiful thing.”

 

 

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What is YOUR Idea of Customer Service?

IMG_0497What is YOUR Idea of Customer Service?

I want you to think long and hard about this…

Customer service is your brand, your image, your reputation and what people remember you by and how they positively or negatively promote and advertise you. Customer service is the most important part of building your business, your brand and your reputation, online and in real life.

“People don’t  always remember the deal they got, but they will always remember the feeling they had when they got that deal.”

Humans; people are the most emotional animal. Next is probably a dog then a horse and the list of next in line continues. That’s why a dog is considered man’s best friend and horse people, will let you know how much they love their horse. Passionate people are ruled by their emotions. They are often short-tempered, loving, giving and quick to hold a grudge and then open their heart to forgive. This post isn’t about human feelings, but I want to open your mind to what the customer in front of you is perceiving when they deal with you.

People will remember bits and pieces of the “Deal” they got when dealing with you, but emotionally and sub-consciously they will always remember how you made them feel. If you bashed them about their low credit score, or low budget, they will remember dealing with you in a way that made them feel less, small, and inadequate. I ask you, “Is this what you want your customers to remember you by.” Whatever your client/customer is buying from you, it’s for a reason. It’s to fill a want, need or convenience… How you deliver this is how they will remember you.

I remember buying our first house; which we still own as a rental. Our budget was $125,000 in good town in a good county in Michigan. Our realtor laughed at us; a uncomfortable feeling of feeling inadequate. We then went up to $150,000 only to have three houses in the towns we would consider to look at. We ended up buying a house which our realtor was a double agent on at $159,000. We actually offered $154,900 and the fact our realtor ( the sweet little old lady she was ) who had done business with my wifes family changed our offer on us. Being young and “Trusting” this sweet old lady, who was a friend of the family, we signed and didn’t figure out the price bump until going to the mortgage company to finalize our loan. Needless to say I was livid, called her and she said “That’s the offer you signed and if you cancel it you will be out your $2,000 good faith money.” Wow, the sweet little old lady quickly turned into a shark when called out on her unethical behavior.

The moral of my story, was to reach you with a true story that I went through. I want you to fully understand the message. If that realtors greed and “Want” to close the deal hadn’t got the best of her, she would of had a customer for life. We would run into each other around town, with an uncomfortable feeling. I told many customers and friends of my experience. If she had went after the deal with a true Customer experience in mind, she may have made a little less, had to work a little harder and not had to try and dodge me around town. I would of sent her at least 10 referrals, bought our next house from her; that we bought five years later for double the price and talked her up rather than down.

What I want you to identify here is what is the feeling your leaving your customers with. Was it a feeling that their need/want/inconvenience was accommodated in an ethical way that truly served them? Did they leave feeling better than when they arrived? Did you make everyone in the party feel comfortable and fell like they were part of the process and engaged in the decision making process? Did everyone get to see and feel the real you? If you aren’t answering yes to all these questions then you aren’t creating the feel of the deal.

Like my Dad always taught me “It’s not the deal they got, it’s the feel of the deal they got.” Make that feel of the deal, because that’s what sales professionals do…

Customer Service doesn’t end at the sale, it doesn’t start after the sale, rather Customer Service accelerates after the sale.

“If you aren’t engaging with your customers after the sale, your losing traction.”

When someone has Trusted You with their purchase, Congratulations You Made an Impact. Now you haven’t ended you’ve only begun… Take advantage of this opportunity and monetize. Yes I used the keyword that has been banished by so many, but is the reality of sales; Monetize. Make your actions create action and kick tail, push yourself forward and make yourself the money your worth. Let’s face it “money is the root of all evil, but it’s quite hard to live without.”

If you aren’t using the presence you created to engage and create repeat and referral business you aren’t a sales professional. Yes, I said it Your a Salesperson and not a Sales Professional. See how salesperson is One word and Sales Professional is two words? This means your working at half speed, half capacity. Don’t let this happen to you, spend the extra five minutes to give your customers the full you. Be Real, be Genuine, be Integral. This is where it starts and if you start it doesn’t end. Identify your customers wants/needs and the convenience they are trying to achieve, because that’s what being a Sales Professional consist of; being of Service to the Customer which they appreciate and enjoy the feeling they get from just that.

Now you know what to do, but I ask are you doing it?

#ConquerWhatYouChase

Another motivational blogpost written by Noel Walsh the CEO| Head Trainer| Lead Writer| Author| Motivator| Consultant| Creator of “Conquer What You Chase” Sales Training.

You don’t know what it’s going to be, and that’s a beautiful thing.”

 

 

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