Where did it Go???

As I just celebrated my son Noel II’s 6th Birthday and five days later, my daughter Grace’s 13th Birthday I sit back and ponder, “Where did all that time Go”???

If you’re a parent, and even if not you probably are asking yourself the same things about your kids… “Where did it Go”???

The answers to this question lies in your heart, mind, and soul! You know how and where that time was spent. You know that if you were present, making memories, just “Being There”. You remember when you all laughed so hard that you spit up your drink and your stomach hurt. You know when you cried so hard you got a headache. You know when you danced so much, your legs were sore for days. You know when you worried so much, you needed a substance to calm your nerves. You know when you pushed yourself so hard you wanted to quit shortly after you started, but you kept going. You know when you were so confident you thought that you ruled the world. You know when you were so scared, you prayed for God to save you and take away the fear.

The fact of the matter is you know where the time went, and when you ask yourself the question “Where did it Go” you know it lies in your mind, heart, and soul…

The world and our lives lie in chance, circumstances, decisions, habits, gratitude, humbly, happiness, fear, anxiety, ambition, drive, desire, and most importantly Faith…

Faith in who you are, what you’ve done, who you’ve become, and how you got there! “How did you get Here”? We can all ask ourselves this question, “How did we get Here”? Well that’s “Where it went”! Was it good, bad, ugly, scary, fun, exciting, invigorating, motivating, inspiring, but most importantly what you set out for and expected? I see to many people with so many hopes, desires, and ambitions, but they never take the action necessary to create these hopes, desires, and ambitions… Is it fear, anxiety, or simply a lack of action?

The truth lies in your mind, heart, and soul…

The truth doesn’t lie in an app, a friend, a parent, a child, or a spouse, the truth lies in your mind, heart, and soul.

let’s do some inner research here and find where you stand…

Do you prefer to see others Laugh or Cry?

Are you pleased when you see others Win or Lose?

Does Money or Memories motivate you?

Who has been Your biggest Influence?

When you look back into your childhood, “Who are You Today”, compared to “Who You Thought You Would Be when You were Young”?

As I said the answer to “Where did it Go” lies within you…

Here’s what i recommend you start doing in your life to be present and embrace the present…

How do you Approach your Destiny?

How have you Cultivated and Build Your Relationships?

How do You Trickle Sell Your Value to keep others interested, motivated, and inspired?

You can’t change what your core is… Yet, you can take that core and “Go to where you want to Grow”…

Answer these questions from your mind, heart, and soul.. Whatever your faith, be faithful, whatever your environment is, be environmental, whatever your condition is, be conditioned…

Don’t block out the past, yet learn from it…
Don’t fear the future, yet prepare for it…
Don’t neglect the present, yet do just what the word means and says, BE PRESENT!

Today is a Gift…
Yesterday is the Past…
Tomorrow is what we Aspire to BE…

Who do you want to be?

How are you going to get there?

What is your Purpose, Passion, Desire, Why, Agenda, Reasons, Reasoning, Motivation, Inspiration, Mentor, Mover, Shaker, Hustler, Happener, and Process to make this happen?

Now I ask you, “Where did it Go” so you can remember where it went and how you will live now and prepare for tomorrow…

Don’t relish or flounder from previous results, yet learn and grow from them!

You grow from numbers, yet you aren’t defined by them…

Stay calculated, confident, look for solutions rather than waiting for them to be provided to you, embrace others talents, offer security to their worries, enjoy a long weekend, embrace the work week ahead with enthusiasm, and ultimately Make Life.

Conquer life.

Accept what it is and find a cure.

Much more to come on this subject…

Conquer Today!

Stay Tuned as I’m just getting started on this!!!

Another Motivational sales blog-post written by Noel S. Walsh I. The owner, lead-trainer, writer, and consultant from NW&A “Conquer What You Chase” Sales Training, Consulting & Motivating and Creator of Conquer U online professional sales training.

“You don’t know what it’s going to be, and that’s a beautiful thing.”

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You’re A Leader

Leadership is something most of us are working day in and day out to accomplish and become…

Leadership isn’t something that is achieved and then stopped. Leadership is a commitment to constant learning and growing that is then utilized to help our team succeed. Everyone is a leader in some form or another and it’s truly growing and strengthening these leadership skills that makes us an effective leader. When you become the boss that doesn’t make you a leader. When you grow your teams skills and the culture of your team, That is what makes you a leader.

Leaders are chosen, not self proclaimed

I know I said you’re a leader and you are. The fact of the matter is you have to earn your leadership role. Sometimes this role comes to us and we are appointed this role from the faith others have in us, our abilities, and ultimately the faith others have in believing what we are capable of becoming and growing into. Leadership is a responsibility, yet it’s a responsibility most of us work for and desire for our career. Don’t think when you become a leader or you feel you are worthy of being a leader others will follow you just because.

Be that leader your team would follow into battle

What makes someone a great leader is helping their team through the uncomfortable times. Helping their team understand their roles and their tasks and knowing how to accomplish and succeed at these tasks and roles. When your team has faith in your abilities, sees you are willing to get your hands dirty, and helps the individual and team get better you have their undivided attention and they have Faith in you. Lead by example, show your team how to succeed, help your team create results on a team and individual basis and your team will follow you on the battle field!

Inspect what you expect

Where most individuals fail is when they are given commands and tasks, yet have no clue how to accomplish these tasks. This creates a lack of confidence, fear of trying, and sub-sufficient results. This hurts everyone from the doer to the commander. Surpassing this painful process comes from Inspection of what YOU Expect. When a task is delegated the leader should come around in proper time and inspect what was expected. If the job was done right a compliment and encouragement are in order to build that doer’s confidence and understanding of the task. If the job was done wrong, improper, or half-heartedly a hands on demonstration should be given. When helping this individual or team give them reasons Why you do things this way, How it helps the process, and ultimately what it does for the individual or team, what it does for the business, and ultimately what it does for the customer, client, or final outcome.

You’re A Leader

Whether you’re a father, mother, older brother, older sister, boss, owner, in some form or other you are a leader to others and others look up to you. Don’t be that pro athlete who says I don’t want to be a role-model. Whether you like it or not you are a role-model, influencer, and leader. This is a big responsibility that has been placed on your shoulders that should not be taken wisely. Remember you wanted to be all these things; a leader, an influencer, and a role-model. This is what we all want in one way or another and always be professional and remember when you’re a leader, someone is always watching you. Not always easy, not always fun, but ultimately the greatest reward you can accomplish…

Another motivational blog written by Noel S. Walsh I creator of NW&A “Conquer What You Chase” Sales Training, Conquer U online sales training, husband, father, son, brother, friend, motivator, writer, trainer, creator, and the one who wants to see you “Go to where you want to Grow”!

“You don’t know what it’s going to be and that’s a beautiful thing”

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My 19 Takeaways From My Interview With Joe Girard

1. Separate yourself from the huddle; don’t be friends with co-workers, they don’t eat at your house, you don’t eat at their house.

2. We’re not in the car business, furniture business, or the housing business, we’re in the people business.

3. His WHY was because he had to. He lost his contractor business, he lost his house, he had his wife pleading to him they had no food, so he went and found a job selling cars that day and came home with two bags of groceries.

4. His first job he interviewed for they wouldn’t hire him because of no previous experience; so he pleaded with the owner to give him a desk and a phone and he wouldn’t take any customers coming through the door. He sold his first customer that night a professional after hours who told him he was the best salesperson he ever dealt with in all his car buying experiences; the bug was unleashed.

5. Joe didn’t play any games.

6. Joe only sold new cars, “Because his service shop could service them properly” he split all the used with his partner.

7. Don’t take no for an answer from customers, managers, or owners.

8. Joe got salespeople fired for skating and managers fired for penciling his deals and trades.

9. Time is valuable, it’s ok to hire help vs. trying to do everything on your own and being greedy.

10. Joe created his own BDC, he had two full time ladies setting appointments and two full time men doing demos, trade appraisals, handling follow up, and doing deliveries.

11. Joe had a 10 minute timer that his customers were allowed, because of the large crowd of waiting customers.

12. Joe’s philosophy was: Customers are greedy, make them work for you and offer the highest referrals in the area and pay cold hard cash.

13. Joe’s marketing philosophy: Never let go of your own customers, send out your own mailers, spend your own marketing dollars, customers got a piece of mail every three months as well as a phone call.

14. Joe sent 15,000 pieces of mail on his own dime every few months.

15. Joe spent more on marketing than his owner and sold more cars than the rest of the sales-staff combined.

16. Joe was hated on by fellow employees, competitors, and the ownership because of his popularity and production.

17. Run your business inside a business.

18. Know when it’s time to quit, call it quits. Joe retired on 12/24/1977, seven years after he promised himself that as a Christmas gift to himself.

19. Joe Girard sold an all-time record of 13,001 cars in 15 years, all retail and no fleet, which is still in the Guinness Book of World Records.

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What is YOUR Idea of Customer Service?

IMG_0497What is YOUR Idea of Customer Service?

I want you to think long and hard about this…

Customer service is your brand, your image, your reputation and what people remember you by and how they positively or negatively promote and advertise you. Customer service is the most important part of building your business, your brand and your reputation, online and in real life.

“People don’t  always remember the deal they got, but they will always remember the feeling they had when they got that deal.”

Humans; people are the most emotional animal. Next is probably a dog then a horse and the list of next in line continues. That’s why a dog is considered man’s best friend and horse people, will let you know how much they love their horse. Passionate people are ruled by their emotions. They are often short-tempered, loving, giving and quick to hold a grudge and then open their heart to forgive. This post isn’t about human feelings, but I want to open your mind to what the customer in front of you is perceiving when they deal with you.

People will remember bits and pieces of the “Deal” they got when dealing with you, but emotionally and sub-consciously they will always remember how you made them feel. If you bashed them about their low credit score, or low budget, they will remember dealing with you in a way that made them feel less, small, and inadequate. I ask you, “Is this what you want your customers to remember you by.” Whatever your client/customer is buying from you, it’s for a reason. It’s to fill a want, need or convenience… How you deliver this is how they will remember you.

I remember buying our first house; which we still own as a rental. Our budget was $125,000 in good town in a good county in Michigan. Our realtor laughed at us; a uncomfortable feeling of feeling inadequate. We then went up to $150,000 only to have three houses in the towns we would consider to look at. We ended up buying a house which our realtor was a double agent on at $159,000. We actually offered $154,900 and the fact our realtor ( the sweet little old lady she was ) who had done business with my wifes family changed our offer on us. Being young and “Trusting” this sweet old lady, who was a friend of the family, we signed and didn’t figure out the price bump until going to the mortgage company to finalize our loan. Needless to say I was livid, called her and she said “That’s the offer you signed and if you cancel it you will be out your $2,000 good faith money.” Wow, the sweet little old lady quickly turned into a shark when called out on her unethical behavior.

The moral of my story, was to reach you with a true story that I went through. I want you to fully understand the message. If that realtors greed and “Want” to close the deal hadn’t got the best of her, she would of had a customer for life. We would run into each other around town, with an uncomfortable feeling. I told many customers and friends of my experience. If she had went after the deal with a true Customer experience in mind, she may have made a little less, had to work a little harder and not had to try and dodge me around town. I would of sent her at least 10 referrals, bought our next house from her; that we bought five years later for double the price and talked her up rather than down.

What I want you to identify here is what is the feeling your leaving your customers with. Was it a feeling that their need/want/inconvenience was accommodated in an ethical way that truly served them? Did they leave feeling better than when they arrived? Did you make everyone in the party feel comfortable and fell like they were part of the process and engaged in the decision making process? Did everyone get to see and feel the real you? If you aren’t answering yes to all these questions then you aren’t creating the feel of the deal.

Like my Dad always taught me “It’s not the deal they got, it’s the feel of the deal they got.” Make that feel of the deal, because that’s what sales professionals do…

Customer Service doesn’t end at the sale, it doesn’t start after the sale, rather Customer Service accelerates after the sale.

“If you aren’t engaging with your customers after the sale, your losing traction.”

When someone has Trusted You with their purchase, Congratulations You Made an Impact. Now you haven’t ended you’ve only begun… Take advantage of this opportunity and monetize. Yes I used the keyword that has been banished by so many, but is the reality of sales; Monetize. Make your actions create action and kick tail, push yourself forward and make yourself the money your worth. Let’s face it “money is the root of all evil, but it’s quite hard to live without.”

If you aren’t using the presence you created to engage and create repeat and referral business you aren’t a sales professional. Yes, I said it Your a Salesperson and not a Sales Professional. See how salesperson is One word and Sales Professional is two words? This means your working at half speed, half capacity. Don’t let this happen to you, spend the extra five minutes to give your customers the full you. Be Real, be Genuine, be Integral. This is where it starts and if you start it doesn’t end. Identify your customers wants/needs and the convenience they are trying to achieve, because that’s what being a Sales Professional consist of; being of Service to the Customer which they appreciate and enjoy the feeling they get from just that.

Now you know what to do, but I ask are you doing it?

#ConquerWhatYouChase

Another motivational blogpost written by Noel Walsh the CEO| Head Trainer| Lead Writer| Author| Motivator| Consultant| Creator of “Conquer What You Chase” Sales Training.

You don’t know what it’s going to be, and that’s a beautiful thing.”

 

 

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Conquer Advertising

Conquering Advertising Through Social Media

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I will explain how utilizing Social Media is a great way to advertise and promote your business, as well as look for new clients and effectively approach.

One of the fastest growing streams of marketing and advertising is social media. This is no surprise, nor is it a brand new phenomenon. Since social media has rolled out on the scene some 10 or 15 years ago; depends on which one you follow the most, social media has not slowed nor shows any signs of slowing down.

That’s nothing new

This is no new news to anyone in marketing, advertising, sales, or plain anyone who spends a couple hours a week: or a day on social media. The problem is so few are effective at properly utilizing and taking advantage of this incredibly huge and unbelievably cheap platform to reach hundreds or thousands of customers. Many are right in your market, community, network, and within reach. The real problem that lies here is being able to effectively reach these customers in a way that engages them.

So What Am I Saying

I spend hours a day on 4-5 social media platforms mainly in this order of time and consistency:

Facebook

Twitter

LinkedIn

Instagram

Between the other handful of other social media outlets I will spent a few minutes a day, or maybe up to an hour a week. I was watching some videos, reading articles, and surfing around on blogs on how to make a effective post. I then pulled up some notes from a marketing conference I was at five years ago. Guess what…. What people were sharing in videos, articles, and blogs hadn’t changed from what I had learned and taken notes on five years ago. The game of effectively converting social media into prospects, then clients has not changed much in five years from what I read recently and what I learned five years ago.

So What’s My Advice

My advice is to do research on potential clients or groups. Post, and share things on social media the the potential client or group would be interested on clicking, watching, or straight up being a part of. If your after a client who is into cars, share an article about some limited production hot new model that is being unleashed soon. Comment on their post about there cars and say, “Ooh by the way, I just shared this article about the new Ford GT on my page, I’ll tag you in the comments.” The same can be done with some who likes to workout or eat healthy, share what they would want to read, find interesting, and gain value from. You are able to share this information and know these things by being engaged with your network and market.

“People don’t care how much you know, until they know you care.”

How Do You Make This Work For You

1. Research your clients, your network and what their interests are.

2. Engage the clients post to show you have a true interest in them as a person.

3. Share an article, blog, picture, video, book or anything they would find interesting and gain a true value from.

4. Engage with them, and gain feedback on what they thought of what you shared, and “Ask was what I shared helpful or interesting, funny, ect. to you?”

5. Keep engaging without trying to sell, try and share with them a free service of yours.

6. Set up a meeting, a phone conversation, or any means of verbal or physical connection to explain your services and how you feel you could add value to them, their team, and their organization.

7. Ask for the ability to earn their business and move the relationship to that of a business partnership.

Here are valuable nuggets I’ve learned and executed with social media over my career in car sales, coaching, training, and relationships in life in general. I hope you find them useful.

“You don’t know what it’s going to be, and that’s a beautiful thing.”

Noel Walsh CEO of NW&A “Conquer What You Chase” Sales Training

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